MY STORY
About Stefanie Leiter, Ph.D.
My professional journey is rooted in strategic communication & public relations, with a particular emphasis on proaction versus reaction. I believe that effective communication requires a deeper understanding of the impact on audience engagement. Recognizing the importance of global perspectives, I leverage my certification as a Cultural Intelligence (CQ) facilitator to integrate cross-cultural competency into all facets of my work, ensuring inclusive and impactful communication strategies.
My specialization in internal communications stems from a deep understanding of its critical role in organizational success. I am passionate about delivering tailored solutions that foster robust employee engagement, drive retention, and build resilient organizations prepared for potential crises. This includes developing proactive crisis communication plans that mitigate risk and maintain stakeholder trust. Furthermore, I contribute to leadership development by equipping leaders with the communication skills necessary to inspire and guide their teams.
In the academic sphere, I am dedicated to preparing the next generation of communication professionals. Through the implementation of client-based projects and interactive learning methodologies, I strive to bridge the gap between theory and practice. My goal is to equip students with the practical skills, critical thinking abilities, and ethical awareness necessary to thrive in a dynamic and competitive industry, empowering them to pursue fulfilling and purposeful careers.
Let’s connect to start making positive waves in your workplace communication today!
StrengthsFinder Top 5: Discipline, Achiever, Context, Strategic, Learner
Enneagram: 2w1
My ACT goals
(A) Authentic Communication
Open and honest dialogue is only effective when genuine. By building strong connections with our clients, trust and transparency are achieved for organizational success.
(C) Collaborative Partnership
Understanding your opportunities and challenges starts with listening. Our consultation model works collaboratively so the right message hits the mark with your goals and expectations.
(T) Transformative Impact
Strategic communication creates lasting positive change when the right pieces come together. Our innovative solutions foster growth and sustainability to create a healthy communication environment.
My mission
To strengthen organizational foundations by providing strategic internal communication solutions that foster understanding, collaboration, and sustainable growth.
My vision
To be the leading partner in empowering organizations to achieve their full potential through transformative internal communication.
“Stefanie is a wealth of knowledge and a helpful resource when it comes to workplace communication.”
- Elizabeth W., education industry
FAQs
What is internal communication, and why does it matter?
Internal communication refers to the way information is shared within an organization, from leadership to employees and across teams. It impacts everything from employee engagement and retention to productivity and crisis response. Clear, strategic communication ensures everyone is aligned, informed, and motivated.
How can Shaping Communication help my organization?
I partner with leadership to develop customized internal communication plans, enhance employee engagement, and build cultural awareness. Our services include communication audits, generational and cultural communication strategies, pre-crisis planning, and leadership development through Cultural Intelligence (CQ) training.
How can I connect with you?
I offer a free 30-minute consultation online or in-person, depending on your location. Throughout our partnership, I carefully consider your needs and we come up with a plan on how best to execute it together. It could mean follow-ups weekly or monthly, or an on-site visit frequently, or a one-time engagement! I value my time and yours, so there is no cookie-cutter model for my consulting services.
What industries or types of organizations do you work with?
Shaping Communication works with a variety of organizations, including corporations, nonprofits, educational institutions, and mission-driven teams. If you rely on strong internal communication to retain talent, foster collaboration, and grow sustainably, I can help.
What is Cultural Intelligence (CQ), and why is it important?
Cultural Intelligence is the ability to relate and work effectively across cultures. With diverse teams and global workforces becoming the norm, CQ helps leaders and employees communicate with respect, understanding, and effectiveness in multicultural settings.
What makes your approach different from other communication consultants?
I don’t offer cookie-cutter solutions. Our work is rooted in authentic connection, collaborative planning, and measurable, transformative impact. Led by Dr. Stefanie Leiter—a strategic public relations expert and certified CQ facilitator—I tailor each strategy to your organization's unique mission, culture, and goals.
Do you offer workshops or team trainings?
Yes! I offer interactive workshops on topics like the five languages of appreciation in the workplace, cultural intelligence, crisis communication planning, and generational communication. Each session is designed to be engaging, actionable, and aligned with your team’s needs.
How do I know if my organization needs an internal communication plan?
If your team struggles with unclear messaging, disengagement, high turnover, or inconsistent onboarding, it's time to assess your internal communication strategy. An effective plan helps ensure employees feel informed, appreciated, and connected to your mission.
What does the consultation process look like?
I start with a free 30-minute discovery call to learn about your organization’s challenges and goals. From there, I tailor a proposal that may include audits, strategy development, workshops, or ongoing consultation, based on your specific needs.
Can you help us prepare for crisis communication?
Absolutely. I specialize in pre-crisis communication planning, helping organizations create proactive strategies that mitigate risk, protect reputation, and ensure employees are equipped with clear guidance when it matters most.
Do you offer support for onboarding communication?
Yes, I help organizations realign their onboarding processes with their mission and values, ensuring new employees feel connected from day one. Strong onboarding leads to higher retention and long-term employee engagement.