CQ is the capability to work effectively in culturally diverse situations. Research shows that it's built on four key capabilities: your CQ Drive, or your motivation and confidence; your CQ Knowledge, or your understanding of cultural differences; your CQ Strategy, or your ability to plan for multicultural interactions; and your CQ Action, or your ability to adapt your behavior in real-time.

Confidence in your experience can silence fear and open new doors.

Ultimately, my goal as an educator is to empower students to think critically and solve problems ethically. As a facilitator, my goal is the same: to empower professionals and teams. By creating a space for practical skill development and thoughtful discussion, I help organizations not only learn new concepts but also apply them to drive meaningful, lasting change.

The classroom and the office may look different, but the core mission remains the same: to inspire growth, bridge theory and practice, and equip people with the tools they need to succeed. Connect today for a free 30-minute consultation!

With the rise of remote work and AI tools, effective communication has never been more essential for organizations internally. Reduced productivity, burnout, and conflict are leading the pack when leadership fails to set communication norms in the onboarding and retention phases in the workplace. Today, let’s look at the three areas that are critical for leaders to adopt to help grow their team and their profits, while keeping employees engaged.

Effective communication doesn’t start with what you say—it starts with how it’s received. At Shaping Communication, we help organizations understand this simple truth: all messages are filtered through the listener’s frame of reference, shaped by their experiences, assumptions, and biases. What gets through is not always what was intended.

Shaping Communication helps assess your missional and cultural awareness to craft a compelling and engaging onboarding program unique to your organization. I can even help with remote teams. Connect today for a free 30-minute consultation.

Recognition is all about tracking the behavior and performance of an employee that proves good for the organization. Appreciation affirms the employee’s value to the organization creating an atmosphere where they feel connected to the mission. Learn how to make this important shift for your employees.

Shaping Communication evaluates your organization's mission and audits its culture to ensure they align—unlocking your employees' full potential. Who wouldn't want happier employees and increased productivity? Connect with me today!

Tailoring your communication strategies based on your audiences is key to the overall health of your internal communication modeling. Effectively reaching everyone means being sensitive to individual communication preferences, cultural nuances, and generational differences.

One major gap in internal communication for many organizations is the absence of a crisis communication plan. In fact, Cision Communications reports that fewer than half of U.S. organizations have developed one. A reactive approach rather than a proactive strategy is rarely effective when navigating a crisis or organizational challenge.

Every organization designs and implements communication plans for its customers and clients because profitability keeps the lights on. But what about your reputational security internally? Who is looking out for you and your employees?

Internal communication planning strategically outlines a unique plan that will effectively convey messages to employees. In doing so, you are more likely to retain your employees because you place their value to your mission first. 

External communication receives all the accolades. Organizations brag on their social media, websites, and videos. These tactics play an essential role in an organization, like a branch of a tree. But without rich, well-nourished roots and ample sunlight to support the trunk, the branches can’t grow. And without growth, there’s no fruit or foliage to enjoy.